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Warranty Policy
This Warranty Policy outlines the coverage, exclusions and service process for products purchased from Nova Furnishing. All warranties take effect from the date of delivery, unless otherwise stated.
Last updated: 9 July 2026
Warranty coverage applies only to manufacturing defects verified by our servicing team, and does not cover misuse, wear and tear, or external damage.
Warranty Summary
| Product | Coverage | Key notes & exclusions |
|---|---|---|
| Mattress | 10 or 15 years | 1st year: full 1-to-1 exchange, free of charge. From month 13: pro-rated usage charge + $80 transport & labour + 9% GST. Excludes bed bugs, booklice, wood borers, termites and fungus. |
| Sofa (frame & base) | 3 years | Frame and base mechanism only. Excludes environmental pests (wood borers, booklice, termites) and moisture damage. |
| Sofa (upholstery & parts) | 1 year | Leather/fabric, handle, cable, USB, adapter. After 1 year: parts $120 to $200, transport & labour $80 to $160. |
| Wardrobe & dressing table | 1 year | Hinges, tracks, hardware, mirrors, compartments. Fungus covered only within 6 months. Excludes booklice, wood borers and termites. |
| Bed frame | 1 year | Covers structure, slats and drawers. Hydraulic mechanism: 1 year, then $120/set + transport. Excludes moisture, fungus, booklice and wood borer issues. |
General Exclusions (All Products)
Across all product categories, our warranty does not cover:
- Normal wear and tear
- Misuse, mishandling, or improper care
- Stains, dirt, or soiling
- Bed bug infestations
- Damage from relocation, third-party handling, assembly, or unauthorised modification
Environmental pest & fungus exclusion: Booklice, wood borers (powderpost beetles), termites and fungus or mould are not covered under any product warranty, as these result from post-delivery environmental conditions in the home (humidity, moisture, ventilation) that are outside our control. This applies to all wooden and upholstered components, except for the limited early fungus coverage stated for wardrobes and dressers below.
Mattress Warranty
All mattresses come with a 10-year or 15-year limited warranty, depending on the model. In the first 12 months, eligible manufacturing defects are covered by a full 1-to-1 exchange, free of charge. From the 13th month onward, replacement is subject to a depreciation-based usage charge, plus an $80 transport & labour fee and 9% GST — we’ll always share the full cost breakdown before proceeding.
Covered: sinking beyond acceptable tolerance, spring defects or malfunctions (subject to physical inspection).
Not covered: bed bug infestations, stains, dirt or soiling, and the environmental pests listed above.
If a mattress model is discontinued or out of stock, our servicing team is unable to replace it with the same model, even within the warranty period. You may choose an alternative model through your salesperson; a price difference may apply.
Sofa Warranty
From the date of delivery:
- Sofa frame & base mechanism: 3 years
- Leather & fabric upholstery: 1 year
- Spare parts (handle, cable, USB button, adapter, headrest & armrest mechanisms): 1 year
After the warranty period, transport & labour is charged at $80–$160 depending on complexity, and spare parts are charged separately (e.g. handle & cable $120, USB & adapter $160, headrest/armrest mechanisms $160–$200). Fungal or pest concerns may be considered within the first year, subject to inspection; beyond one year, transport and service fees apply.
Not covered: pet damage, fading, peeling or discolouration after 1 year, and fungus or mould reported after the coverage period.
Wardrobe & Dressing Table Warranty
All wardrobes and dressing tables come with a 1-year parts warranty, covering hinges, sliding/door tracks, drawer runners and internal hardware, mirrors and glass panels, and fixed compartments, drawers and shelving. Manufacturing defects within the first year are serviced free of charge; damage from wear and tear, misuse or accidents is chargeable even within the warranty period.
Fungus policy: reported within 6 months of delivery, replacement may be provided free of charge after inspection. After 6 months, fungus is not covered, as it typically results from environmental factors such as humidity and ventilation.
Bed Frame Warranty
All bed frames include a 1-year limited warranty covering the main frame and support base, slats and crossbars, the hydraulic lifting mechanism (storage beds), and built-in drawers where applicable. The hydraulic mechanism is covered for 1 year; after that, replacement is $120 per set plus transport & labour. Damage from jumping, overloading or improper mattress use is not covered.
Display & Clearance Items
Display units are sold as-is, with no warranty for defects visible at the point of sale — a full product video is recorded before delivery to document the item’s condition. Servicing may be considered only if the item is damaged after sale during delivery or handling. Returns, refunds or exchanges for display or clearance items are handled through your salesperson — see our Refund & Return Policy.
How to Make a Warranty or Servicing Claim
For any damage, defect, repair or servicing enquiry, please contact our Servicing Department with the following details:
- Sales order number
- Contact phone number
- Product name and description of the issue
- Confirmation of the delivery address
- Two photos (a full shot with the affected area circled, and a close-up), or one video
All servicing requests are subject to inspection, verification and approval by our servicing department.
Servicing Department
WhatsApp: +65 9785 0877 (Servicing Officer: Violet — message only)
Email: contact@novafurnishing.com
General Notes
- Transport is covered only for verified warranty defects.
- All servicing requests are subject to inspection, verification and approval.
- Nova Furnishing Pte Ltd reserves the right to amend this Warranty Policy at any time.