Mattress Warranty Policy

1. Warranty Coverage & Duration

All mattresses are covered under the company’s limited mattress warranty, in accordance with the terms and conditions provided at the time of purchase.
Warranty coverage applies strictly to manufacturing defects and is subject to verification by our service team.

Warranty Period

• All mattresses come with a 10-year or 15-year limited warranty, depending on the model purchased.
• First 12 months from delivery date:
  A full 1-to-1 exchange will be provided free of charge (FOC) for eligible warranty issues.
• From the 13th month onward:
  Warranty claims will follow a depreciation-based replacement calculation, plus applicable service fees.

2. What’s Covered Under Warranty

The warranty covers the following manufacturing defects:

• Mattress sinking beyond acceptable tolerance
• Spring defects or spring malfunctions

All issues must be verified and confirmed through physical inspection by our authorised servicing team before any warranty action is taken.

3. What’s Not Covered

The warranty does not cover:

• Bed bug infestations
• Normal wear and tear from regular usage
• Stains, dirt, or soiling
• Misuse, mishandling, or poor maintenance
• Any other issues not deemed to be manufacturing defects

Any unclear or special cases will be reviewed and resolved at the company’s discretion.

4. Mattress Depreciation & Replacement Cost Policy

(Applicable from the 13th month onward)

If a mattress qualifies for replacement under warranty after the first 12 months, a depreciation-based usage charge will be applied.

Step 1: Determine Usage Period

• Identify the original delivery date.
• Subtract the first 12 months (fully covered).
• The remaining months will be used to calculate depreciation.

Step 2: Monthly Depreciation Calculation (Sample)

• Mattress Value: $1,999.00
• Warranty Period: 10 years (120 months)
• Yearly Depreciation: $1,999 ÷ 10 = $199.90
• Monthly Depreciation: $199.90 ÷ 12 ≈ $17.00 (rounded up)

Step 3: Usage Charge

• Monthly depreciation × months used beyond the first year
  Example: 10 months × $17.00 = $170.00

Step 4: GST (9%)

• $170.00 × 9% = $15.30

Step 5: Additional Fees

• Transportation & labour fee: $80.00
• GST rate: 9% (effective 2025)

Step 6: Total Payable (Sample)

• Item Amount Mattress usage charge :$170.00
• GST (9%): $15.30
• Transportation & labour: $80.00

Total payable$265.30

Customers will be notified with a full cost breakdown and must provide confirmation before proceeding.

5. Discontinued Mattress Models

In the event that a mattress model has been discontinued and no stock is available:

• The service team will be unable to replace or further service the same model.
• This applies even if the mattress is still within the warranty period, as replacement is strictly subject to product availability.

6. Alternative Resolution – Change of Model (Including Discontinued Models)

If the original model is unavailable, customers may opt to change to another mattress model, subject to the following:

• The request must be handled by a salesperson.
• Customers may visit any showroom or contact their assigned salesperson for professional advice.
• The salesperson will recommend suitable alternative models based on availability and customer needs.

7. Price Difference & Charges for Model Exchange

• If the selected mattress is priced higher than the original mattress, the customer is required to top up the price difference.
• If the selected mattress is of equal or lower value, applicable terms will be advised by the sales team.
• Any depreciation charges, transport fees, GST, or other applicable costs will be clearly communicated prior to confirmation.
• All exchanges are subject to the original purchase terms and company warranty policy.

8. General Terms & Conditions

• All warranty claims are subject to inspection, verification, and approval by the service team.
• The company reserves the right to amend or update this policy in accordance with regulatory, operational, or business requirements.
• This policy is to be read together with the full mattress warranty terms and conditions available on the company website.

For further assistance, customers are encouraged to contact their salesperson or visit the nearest showroom.

Sofa Warranty Policy

Warranty Coverage

Our sofas come with the following limited warranty from the date of delivery:

Component

Warranty Period

• Sofa frame and base mechanism -3 years
• Leather and fabric upholstery - 1 year
• Spare parts (handle, cable, USB button, adapter, headrest & armrest mechanisms) - 1 year

Service Charges (After Warranty Period)

For service requests after the warranty period, the following usual charges apply (unless otherwise specified):

• Transport & Labour: $80.00 to $160.00 (depending on the complexity of the issue)
• Spare Parts Charges : Handle & Cable: $120.00
• USB & Adapter: $160.00
• Headrest & Armrest Mechanisms: $160.00 – $200.00 (based on model)

Upholstery Replacement

Upholstery replacement costs depend on:

• Scope: Full set or partial
• Material: Fabric or leather
• Model-specific specifications

Pricing will be provided by the servicing department upon request.

Fungal or Pest Concerns

Service support for fungal or moldy issues may be considered within the first year, subject to inspection and confirmation.

Cases beyond one year may incur transport and service fees, depending on the situation.

What’s Not Covered

• - General wear and tear
• - Bed bugs, stains, pet damage
• - Fading, peeling, or discolouration after 1 year
• - Damage from misuse, improper care, or unauthorised modifications
• - Fungus or moldy issues reported after coverage period

Wardrobe & Dressing Table Warranty Policy

1. Warranty Coverage

All wardrobes and dressing tables (including combined/customised units) come with a 1-year parts warranty from the date of delivery. This includes:

• - Hinges
• - Sliding/door tracks
• - Internal hardware (drawer runners, shelf pins)
• - Mirrors and glass panels
• - Compartments, drawers, and shelving structures (non-removable)
• - Dressing table tops and attached storage

Service & Replacement Process

If any part replacement is required within 1 year, and the issue is not caused by misuse or wear and tear, it will be covered under warranty.

Transport and labour fees are waived within the warranty period (for genuine product defects only).

If the issue results from wear and tear, accidental damage, or misuse, the customer will bear full cost, even if still within warranty.

For issues after 1 year, all replacements and services will be chargeable, including:

• - Spare parts (based on quotation from servicing department)
• - Transport and labour fees (cost depends on issue and location)

Mirror & Compartment Policy

- Mirrors (wardrobe or dresser) are covered only for manufacturing defects within 1 year.

- Cracks, breakage, or shattering due to accidents or relocation are not covered.

- Compartments and shelving are covered for structural issues (e.g., detachment, breakage from normal use), not for forceful handling.

Fungus Policy

Fungus issues reported within 6 months from delivery will be replaced free of charge, after inspection.

After 6 months, fungus-related damage is not covered, as it typically results from environmental factors (e.g. poor ventilation, high humidity).

What’s Not Covered

• - General wear and tear
• - Misuse or improper care
• - Mirror or glass breakage from external force
• - Damage from relocation or third-party handling
• - Fungus growth after 6 months
• - Custom modifications or alterations by external parties

Bed Frame Warranty Policy

Warranty Coverage

All bed frames are covered by a 1-year limited warranty from the date of delivery. This includes:

• - Main frame structure and support base
• - Slats and crossbars
• - Hydraulic lifting mechanism (for storage bed models)
• - Built-in drawers (if applicable)

Hydraulic System Policy

The hydraulic lifting mechanism is covered for 1 year under warranty.

After 1 year, hydraulic replacement is chargeable at $120.00 per set, plus transport and labour fees.

If the issue is due to wear and tear or customer misuse, even within the first year, the customer will bear all costs.

Service & Replacement Process

For warranty issues within 1 year (non-misuse), service is FOC, including parts.

For cases outside warranty or not covered:

• - Spare parts: Quotation will be provided by the servicing department.
• - Transport & labour: Charges apply, depending on the case and location.

What’s Not Covered

• - Normal wear and tear
• - Damage from jumping, overloading, or improper mattress use
• - Self-modification, third-party assembly, or relocation damage
• - Moisture, pest, or fungus-related issues
• - Stains, scratches, or surface damage

Display & Clearance Item Policy

Service Policy for Display Units

Display sets (including clearance items) are sold as-is.

No warranty or servicing is provided for existing defects already visible at the time of purchase.

Customers acknowledge and accept the condition at point of sale.

However, servicing may be considered under the following conditions:

• - If the item was damaged during delivery, warehouse handling, or by external contractors after sale.
• - These cases will be reviewed by the servicing team for eligibility.

Salesperson Responsibility

For every display or clearance sale:

• - The salesperson must take a full video of the product before delivery to record existing conditions.
• - This serves as proof to avoid disputes and verify if new damage occurred post-sale.
• - Failure to record may result in service rejection for pre-existing issues.

Returns & Refunds

All requests for refunds or returns must go through the salesperson directly.

This is because it involves sales records, pricing adjustments, and company approval.

No servicing team or warehouse personnel should approve refunds or exchanges without proper sales involvement.