Refund & Return Policy

Subject to reasons acceptable to Nova Furnishing Pte Ltd, together with valid proof of purchase, you may request a return within 3 days from the date of receipt of your product. By placing an order with us, you agree to this Policy together with our Terms of Service.

Return Eligibility

We will not accept returns or issue refunds for any product that, in our reasonable opinion, has become of unacceptable quality due to fair wear and tear, misuse or abnormal usage, or failure to take reasonable care.

Items Not Eligible for Return

The following items are strictly non-returnable:

• Items marked as Clearance, or any Display Item
• Showroom display sets
• Indent products (custom-made or made-to-order items)
• Discontinued items

Condition Requirements

Once a return request is approved, our servicing team will contact you to arrange collection. We reserve the right to decline a return if the product is not in brand-new condition, original condition, and original packaging. Items returned without their original packaging may be damaged or soiled in transit.

If we agree, at our discretion, to accept a return without original packaging, a minimum re-packaging fee of $50 and a transport fee of $80 will apply. In such cases, you are responsible for securely packaging the product to prevent damage in transit.

Refund Processing

Approved refunds are processed after we receive the returned item and verify its condition, and may take up to 21 working days to complete. Refunds are credited to the original payment method, unless we determine otherwise. Refunds processed via third-party payment providers or instalment plans (e.g. credit card, GrabPay, Atome) are subject to applicable merchant and processing fees, which are deducted from the refund amount.

Order Cancellation

To cancel an order, please notify us at least 5 working days before the agreed delivery date. A cancellation fee of up to 50% may apply to cover administrative and processing costs. Display sets and clearance items are non-refundable and non-cancellable once purchased.

Cancellations made within 5 working days of the agreed delivery date are subject to a restocking fee of $200, and/or up to 50% administrative and processing fees.

Orders placed using discount vouchers or promotional discounts cannot be cancelled once confirmed. If any item in such an order is cancelled, refunds (if applicable) will be based on the paid sales order value, less applicable restocking and cancellation fees. Any free gift or lucky draw item included with your order must be returned upon cancellation, or its value may be deducted from your refund.

Damage, Repair and Warranty Claims

For any damage, defect, repair or servicing enquiry, please refer to our Warranty Policy for full coverage details and the photo or video evidence required to raise a claim.

Starting a Return or Cancellation

To start a return, refund or cancellation request, please contact us with your sales order number, contact details and a description of your request.