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Frequently Asked Questions
Answers to the questions we hear most about our packages, customisation, delivery, warranty and financing.
Can I mix and match items within a package?+
Not for now. Each package is bundled at a set price, so the items inside stay together. You can still add on or upgrade individual pieces, and our team is happy to suggest options that work for you.
What customisation options are available?+
Depending on the product, you can customise the material, colour and size. Customised pieces take a bit longer to make, so do plan ahead. Our team can walk you through what's possible so it fits your home.
How long do delivery and installation take?+
It depends on what you choose. Ready-stock items arrive sooner. Customised or made-to-order pieces usually take 2 weeks to 1 month. We'll give you an estimate up front so you can plan around it.
What's covered under warranty?+
It depends on the product type (sofa, mattress, wardrobe, bed frame and so on). Our Warranty Policy has the full details, or just ask us and we'll tell you exactly what's covered for the items you're looking at.
What if something doesn't fit or needs adjustment?+
We check measurements carefully so things fit the first time. If something still needs adjusting, tell us what's wrong and we'll work with you to sort it out.
Do you offer instalment plans or financing?+
Yes. You can split your purchase into smaller payments through Atome, so you can furnish your home without paying for everything at once.
Can I upgrade my package later?+
Yes, you can talk to our team about upgrading any time. Depending on the items and customisation involved, there may be an extra fee.
Do I need an appointment to visit a showroom?+
No. Walk-ins are welcome at any of our 4 showrooms, every day. That said, if you book ahead you'll get a $100 furniture voucher, so a quick WhatsApp beforehand is worth it.
Where does Nova Furnishing source its furniture from?+
We work with manufacturers we trust across Southeast Asia, and we make some pieces in our own factories. That's how we keep the quality up and the prices honest, at Price-On-Asking rates.
Can I return or exchange an item after purchase?+
Yes, within our Refund & Return Policy. Most items can go back within 3 days of receipt, as long as they're in brand-new condition with the original packaging. Display, clearance and custom-made pieces can't be returned.