1. Warranty Duration
All mattresses come with a 10 or 15-year limited warranty, depending on the model purchased.
First 12 months: Full 1-to-1 exchange is provided free of charge (FOC) for eligible issues.
From the 13th month onward: Warranty claims will follow an internal standard calculation based on usage period, plus:
Transport & labour fee: $80.00
GST: 9% (effective as of 2025)
2. Mattress Depreciation & Replacement Cost Policy
In the event of a mattress replacement under warranty, a depreciation-based charge will be applied based on the customer’s usage period. The following calculation method will be used:
Step 1: Determine Customer Usage Period
Step 2: Calculate Monthly Depreciation - Sample calculation
Step 3: Usage Charge Calculation
Multiply $17.00 × number of months used beyond the first year
E.g., 10 months of use beyond the 1st year = $170.00
Step 4: GST Calculation (9%)
GST: 9% of usage charge $170.00 × 9% = $15.30
Step 5: Total Replacement Cost
This calculation ensures fairness while covering part of the cost for the period the mattress has been used. Customers will be notified with a breakdown before proceeding.
3. What’s Covered
The warranty covers: Sinking issues, Spring defects or malfunctions
These issues must be verified and confirmed through physical inspection by our servicing team.
4. What’s Not Covered
5. Model Exchange Requests
If the customer wishes to change to a different mattress model, the request must be handled by a salesperson. All standard terms and conditions will apply.
Exchanges are subject to all terms and conditions of the original purchase and company warranty policy.
1. Warranty Coverage
Our sofas come with the following limited warranty from the date of delivery:
| Component | Warranty Period |
| Sofa frame and base mechanism | 3 years |
| Leather and fabric upholstery | 1 year |
| Spare parts (handle, cable, USB button, adapter, headrest & armrest mechanisms) | 1 year |
2. Service Charges (After Warranty Period)
For service requests after the warranty period, the following usual charges apply (unless otherwise specified):
3. Upholstery Replacement
Upholstery replacement costs depend on:
Pricing will be provided by the servicing department upon request.
4. Fungal or Pest Concerns
Service support for fungal or moldy issues may be considered within the first year, subject to inspection and confirmation.
Cases beyond one year may incur transport and service fees, depending on the situation.
5. What’s Not Covered
1. Warranty Coverage
All wardrobes and dressing tables (including combined/customised units) come with a 1-year parts warranty from the date of delivery. This includes:
2. Service & Replacement Process
If any part replacement is required within 1 year, and the issue is not caused by misuse or wear and tear, it will be covered under warranty.
Transport and labour fees are waived within the warranty period (for genuine product defects only).
If the issue results from wear and tear, accidental damage, or misuse, the customer will bear full cost, even if still within warranty.
For issues after 1 year, all replacements and services will be chargeable, including:
3. Mirror & Compartment Policy
Mirrors (wardrobe or dresser) are covered only for manufacturing defects within 1 year.
Cracks, breakage, or shattering due to accidents or relocation are not covered.
Compartments and shelving are covered for structural issues (e.g., detachment, breakage from normal use), not for forceful handling.
4. Fungus Policy
Fungus issues reported within 6 months from delivery will be replaced free of charge, after inspection.
After 6 months, fungus-related damage is not covered, as it typically results from environmental factors (e.g. poor ventilation, high humidity).
5. What’s Not Covered
1. Warranty Coverage
All bed frames are covered by a 1-year limited warranty from the date of delivery. This includes:
2. Hydraulic System Policy
The hydraulic lifting mechanism is covered for 1 year under warranty.
After 1 year, hydraulic replacement is chargeable at $120.00 per set, plus transport and labour fees.
If the issue is due to wear and tear or customer misuse, even within the first year, the customer will bear all costs.
3. Service & Replacement Process
For warranty issues within 1 year (non-misuse), service is FOC, including parts.
For cases outside warranty or not covered:
4. What’s Not Covered
1. Service Policy for Display Units
Display sets (including clearance items) are sold as-is.
No warranty or servicing is provided for existing defects already visible at the time of purchase.
Customers acknowledge and accept the condition at point of sale.
However, servicing may be considered under the following conditions:
2. Salesperson Responsibility
For every display or clearance sale:
3. Returns & Refunds
All requests for refunds or returns must go through the salesperson directly.
This is because it involves sales records, pricing adjustments, and company approval.
No servicing team or warehouse personnel should approve refunds or exchanges without proper sales involvement.
